Technical Support Specialist
3.
6 Carrollton, TX Carrollton, TX Full-time Full-time Estimated:
$41.
7K - $52.
8K a year Estimated:
$41.
7K - $52.
8K a year 2 days ago 2 days ago 2 days ago General Description:
Tech Support 1 technician provides in-person and remote support for computers, networks, Microsoft operating systems, printers, desktops/laptops, and peripherals.
This position will manage a daily ticket queue, escalate as needed, and advance their technical knowledge base to provide excellent helpdesk technical support.
We offer:
The opportunity to join an organization with an exciting future A respected growing organization Assist local communities A positive and rewarding team culture Support, training, and guidance from an experienced manager Supportive, social, and collaborative team Laptop provided Annual Salary reviews Health Insurance, 401k & discretionary PTO policy Key Job
Responsibilities:
Work as part of a team to manage and respond to local and remote helpdesk tickets.
Respond to ticket requests via phone, in person, and remote session software.
Diagnose and resolve technical issues related to computers, networks, printers, phones, internet, and more.
Properly adhere to helpdesk guidelines on ticket management/completeness and escalate when necessary.
Make software changes as needed to keep staff operational.
Utilize excellent customer service.
Proper ticket documentation for future reference and tracking.
Provide onsite technical assistance to office staff.
Research technical questions when needed.
Potential for minor regional travel in Texas 5%.
Work Experience, Skills and Other Requirements:
Display working knowledge of fundamental IT resources in use including software, hardware, and other equipment.
Proficiency in Windows operating systems.
Proficiency in Microsoft Office 365 and associated product stack.
Perform desktop/laptop, peripheral, camera, and other device repair.
Base understanding of IP networks and Wi-Fi.
Related experience in ticketing systems.
Excellent communication.
Exposure to Active Directory.
Ability to support known and unknown software applications.
Efficiency in timely response to daily ticket queues.
Degree in IS preferred, but not required.
Certifications a plus.
Ability to lift 50 pounds.
The Company:
Driven by a reputable and sustainable culture, Johns Lyng USA provides a full suite of building services for any desired need, with an emphasis on ensuring exceptional customer service standards for our clients.
Our services range from disaster recovery & management to residential and commercial reconstruction, to restoration & cleaning, and beyond.
Johns Lyng USA is a highly acquisitive and fast-growing integrated building services company with operations across Australia, USA & New Zealand.
We have a opportunity for a great team player to fast-track their career and make their mark with a role in the company's highly motivated and driven team.
Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per hour Expected hours:
38 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Carrollton, TX 75010:
Relocate before starting work (Required) Work Location:
In person We offer:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Carrollton, TX Carrollton, TX Full-time Full-time Estimated:
$41.
7K - $52.
8K a year Estimated:
$41.
7K - $52.
8K a year 2 days ago 2 days ago 2 days ago General Description:
Tech Support 1 technician provides in-person and remote support for computers, networks, Microsoft operating systems, printers, desktops/laptops, and peripherals.
This position will manage a daily ticket queue, escalate as needed, and advance their technical knowledge base to provide excellent helpdesk technical support.
We offer:
The opportunity to join an organization with an exciting future A respected growing organization Assist local communities A positive and rewarding team culture Support, training, and guidance from an experienced manager Supportive, social, and collaborative team Laptop provided Annual Salary reviews Health Insurance, 401k & discretionary PTO policy Key Job
Responsibilities:
Work as part of a team to manage and respond to local and remote helpdesk tickets.
Respond to ticket requests via phone, in person, and remote session software.
Diagnose and resolve technical issues related to computers, networks, printers, phones, internet, and more.
Properly adhere to helpdesk guidelines on ticket management/completeness and escalate when necessary.
Make software changes as needed to keep staff operational.
Utilize excellent customer service.
Proper ticket documentation for future reference and tracking.
Provide onsite technical assistance to office staff.
Research technical questions when needed.
Potential for minor regional travel in Texas 5%.
Work Experience, Skills and Other Requirements:
Display working knowledge of fundamental IT resources in use including software, hardware, and other equipment.
Proficiency in Windows operating systems.
Proficiency in Microsoft Office 365 and associated product stack.
Perform desktop/laptop, peripheral, camera, and other device repair.
Base understanding of IP networks and Wi-Fi.
Related experience in ticketing systems.
Excellent communication.
Exposure to Active Directory.
Ability to support known and unknown software applications.
Efficiency in timely response to daily ticket queues.
Degree in IS preferred, but not required.
Certifications a plus.
Ability to lift 50 pounds.
The Company:
Driven by a reputable and sustainable culture, Johns Lyng USA provides a full suite of building services for any desired need, with an emphasis on ensuring exceptional customer service standards for our clients.
Our services range from disaster recovery & management to residential and commercial reconstruction, to restoration & cleaning, and beyond.
Johns Lyng USA is a highly acquisitive and fast-growing integrated building services company with operations across Australia, USA & New Zealand.
We have a opportunity for a great team player to fast-track their career and make their mark with a role in the company's highly motivated and driven team.
Job Type:
Full-time Pay:
$60,000.
00 - $70,000.
00 per hour Expected hours:
38 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Carrollton, TX 75010:
Relocate before starting work (Required) Work Location:
In person We offer:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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