Intern - Associate Data Center Operations Technician
BASIC JOB FUNCTION:
Provide operational support for installation of systems hardware and peripherals within Epsilon data centers and related facilities.
Identifies, isolates, and resolves problems.
Work in conjunction with the technical support staff to implement immediate resolutions to more critical problems.
Perform inventory, cable servers and assist with any other duties in the data center.
Manage Critical Facilities ticket queues to process change requests through the tracking systems.
RESPONSIBILITIES AND ACTIVITIES o Organize and manage hardware repairs o Maintain system security o Configuration management for facilities work o 24/7 Data Center must be able to work all shifts as needed o Troubleshooting server hardware and connectivity working with engineers o Escorting vendors o Racking servers o Asset management and validating inventory o Installation of new server racks o Manage install process for the team o Maintain the necessary operational excellence in the Information Technology Infrastructure Library (ITIL) service delivery processes and framework o Ensuring patch cabling and cable management compliance o Running copper and fiber cables o Labeling all devices and cables per standards o Shipping and receiving duties including validation and tracking o Performing de-commissioning functions o Perform basic support concepts such as ticketing systems, root cause analysis and task prioritization REQUIREMENTS AND
Qualifications:
o Willing and want to learn critical systems infrastructure equipment in a high availability data center o Must have a strong work ethic o Willing to work on-call rotations with own transportation o An ideal candidate knows how to innovate and make decisions on his/her own, but also knows how to take direction when it is given, paying attention to all details involved.
o The position has a physical component requiring the ability to lift up to 75 lbs.
and may require working in cramped spaces or elevated locations.
o The responsibilities of this job extend beyond day to day Data Center operations to include:
process improvements, peer training and projects worked in conjunction with other groups inside epsilon.
o Epsilon Data Centers are 24x7 environments.
All interested candidates must be willing to work the occasional nights and weekends around maintenance windows o Strong oral and written communications skills EDUCATION:
o High School diploma required o College or Technical training preferred with a focus on Information Technology
Experience:
o Experience o 1-4 years of relevant experience or equivalent combination of education and work experience o Ability and interest to work with shipping, moving equipment, cabling, clean-up and deploying new technology is a must.
Qualifications Conditions of Employment All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
Great People, Deserve Great Benefits We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.
If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.
About Epsilon Epsilon is the global leader in creating connections between people and brands.
An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require.
Recognized by Ad Age as the #1 World CRM/Direct Marketing Network and #1 U.
S.
Agency from All Disciplines, Epsilon employs over 7,000 associates in more than 70 offices worldwide.
Epsilon is an Alliance Data company.
For more information, visit http:
//www.
epsilon.
com/ , follow us on Twitter @EpsilonMktg or call 1.
800.
309.
0505.
Alliance Data is an Equal Employment Opportunity employer Alliance Data participates in E-Verify For San Francisco Bay Area:
Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide operational support for installation of systems hardware and peripherals within Epsilon data centers and related facilities.
Identifies, isolates, and resolves problems.
Work in conjunction with the technical support staff to implement immediate resolutions to more critical problems.
Perform inventory, cable servers and assist with any other duties in the data center.
Manage Critical Facilities ticket queues to process change requests through the tracking systems.
RESPONSIBILITIES AND ACTIVITIES o Organize and manage hardware repairs o Maintain system security o Configuration management for facilities work o 24/7 Data Center must be able to work all shifts as needed o Troubleshooting server hardware and connectivity working with engineers o Escorting vendors o Racking servers o Asset management and validating inventory o Installation of new server racks o Manage install process for the team o Maintain the necessary operational excellence in the Information Technology Infrastructure Library (ITIL) service delivery processes and framework o Ensuring patch cabling and cable management compliance o Running copper and fiber cables o Labeling all devices and cables per standards o Shipping and receiving duties including validation and tracking o Performing de-commissioning functions o Perform basic support concepts such as ticketing systems, root cause analysis and task prioritization REQUIREMENTS AND
Qualifications:
o Willing and want to learn critical systems infrastructure equipment in a high availability data center o Must have a strong work ethic o Willing to work on-call rotations with own transportation o An ideal candidate knows how to innovate and make decisions on his/her own, but also knows how to take direction when it is given, paying attention to all details involved.
o The position has a physical component requiring the ability to lift up to 75 lbs.
and may require working in cramped spaces or elevated locations.
o The responsibilities of this job extend beyond day to day Data Center operations to include:
process improvements, peer training and projects worked in conjunction with other groups inside epsilon.
o Epsilon Data Centers are 24x7 environments.
All interested candidates must be willing to work the occasional nights and weekends around maintenance windows o Strong oral and written communications skills EDUCATION:
o High School diploma required o College or Technical training preferred with a focus on Information Technology
Experience:
o Experience o 1-4 years of relevant experience or equivalent combination of education and work experience o Ability and interest to work with shipping, moving equipment, cabling, clean-up and deploying new technology is a must.
Qualifications Conditions of Employment All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
Great People, Deserve Great Benefits We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.
If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.
About Epsilon Epsilon is the global leader in creating connections between people and brands.
An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require.
Recognized by Ad Age as the #1 World CRM/Direct Marketing Network and #1 U.
S.
Agency from All Disciplines, Epsilon employs over 7,000 associates in more than 70 offices worldwide.
Epsilon is an Alliance Data company.
For more information, visit http:
//www.
epsilon.
com/ , follow us on Twitter @EpsilonMktg or call 1.
800.
309.
0505.
Alliance Data is an Equal Employment Opportunity employer Alliance Data participates in E-Verify For San Francisco Bay Area:
Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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